ASK JENNIFER AND JAMES WASHINGTON ABOUT ANDREW LAKE and they will tell you that when they deal with Andrew and his team at State Farm®, they always feel well looked after. “Andrew treats us like family, and when I call him, I always feel I have his undivided attention. You will really feel that everyone there is looking out for you”, says Jennifer.
Andrew spent many years in the law enforcement industry, so it’s not surprising that his business practices reflect lessons that he learned as a dedicated leader within the community in which he served.
Michael, Andrew’s brother and mentor, has been part of the State Farm family for 20 years, and encouraged Andrew to look into the opportunity of running his own State Farm agency. Andrew says “I was very impressed with State Farm from the first interaction I had with the company. Their number one priority is customer service and relationships, and their business is built on a foundation of mutual trust and integrity. Their values are totally in synch with mime”.
Andrew has also spent many years as a dedicated volunteer for different organizations within his community, including over 10 years as a Big Brother, and subsequently contributed to the growth and direction of the Big Brothers and Big Sisters organizations.
Andrew and his lovely wife Rachelle an emergency room nurse, always take an active role in the lives of their four children, and also find the time to coach minor sports that his own children are involved in.
“I have a friendly and knowledgeable team, who provide prompt and personal services to ensure that our customers know they are valued. When you deal with our office, you deal with dedicated people that can respond to you as an individual.”
Andrew’s client base has grown steadily, mainly through referrals. “We sincerely care about our clients, and want to have a successful, long term relationship with them.” “When we say we are like a good neighbour, that’s not just a slogan, it’s the way we do business.”
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